Wednesday, October 28, 2009

FREE Seminar and Webinar on Increasing Profits through Customer Service!

Join Mountain Brook Chamber Member
Gold Star Customer Service
Thursday, 1:00 to 2:00 PM November 5th
As Customer Service goes, so go profits! Customers vote!

Can you 'explode' profits?
Find out in a FREE seminar (details below)
OR online (click here) meeting.

Thursday, November 5, 2009

Onsite Meeting:      1:00 PM - 2:00 PM - Embassy Suites, Homewood
                                   2300 Woodcrest Place, Birmingham, AL 35209
Register:                   205-949.8850 or email Lisa Fleming
                                   with attendee name(s) and organization
Online Webinar:      3:30 - 4:30 PM CST register by clicking here

The Introductory Meeting Will Show You:
· How extraordinary customer service creates explosive profits
· Why your team will want to perform at exceptional levels
· How Gold Star Certification creates free media attention for you
· 6 ways to measure your customer service level to profit
· Why creating a Best-Place-to-Work is easy and profitable
· How to get Certified or Do-It-Yourself

“Our Patient Experience standards improved far beyond our expectations.  In the middle of a recession, we are experiencing growth like we have not seen in years.  We were concerned that we would, like so many small businesses, have to reduce staff and/or benefits.  I attribute our success to one thing ---- engaging the BestBIZ Gold Star Customer Service Certification Program." 
Kevin J. Alexander, DMD                             
About your host:  John Cotton, CEO of BestBIZ, LLC, is a member of the Mountain Brook Chamber of Commerce.  BestBIZ has specialized in Customer Service-to-Profit for 10 years.  Having served 482 organizations in 19 states, their clients have racked up over $132,000,000 of new revenue by increasing their customer service standards by an average of 24% and increasing the WorkLife experience of team members by an average of 31%.  

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